Shipping & Returns
You may purchase our “EXTRACT” products on Amazon, or you may purchase any of our products here and pay when it gets to your door via COD. We accept only postal money orders for COD methods at this time.
We offer fast and free shipping to anywhere in the United States. All items ship via USPS Priority Mail. Please allow 2 to 3 business days for delivery. (3-4 days maximum).
You may return new, unused, and unopened products within 30 days of delivery for a full refund, however, all we ask is for you to pay shipping for these returns. If the return is a result of our error, such as if you receive an incorrect or defective product, you will receive a full refund for the item including shipping costs (if applicable).
If your item is incorrect, defective, or damaged upon arrival; we will exchange your item at no additional cost to you.
Contact us first for an RMA number. You should expect to receive your refund within four weeks after receipt by our returns department, however, you will receive your money much more quickly in many cases. This time period allows for the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), as well as the time it takes your bank to process our refund request (5 to 10 business days).
If for any reason you do not receive your refund after 14 days, please contact us at firstname.lastname@example.org and let us know. We will do everything in our power to resolve the issue immediately.
For any questions regarding returns or shipping information, please contact us at email@example.com.